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Frequently Asked Questions

Who is IDA?

General Info

IDA is a digital agent that employs modern communication technology including voice input, social communication, smartphones and proprietary dialog management techniques to make record keeping an engaging and successful activity for those with chronic conditions. IDA provides feedback to the patient and graphical output for the physician that assist in managing these chronic conditions. IDA makes information easy for the user to record and simple for the physician to review, creating an engaging feedback loop that has the potential to contribute to better health outcomes over time.

When will iDialogs be available publicly?

General Info Early Access

iDialogs is currently not available for public use. If you are a person with a chronic condition interested in receiving an iDialogs account, please request an invite. If you are a physician or insurance company interested in evaluating iDialogs, please contact us for more information.

How can I get an iDialogs account?

General Info Early Access

iDialogs is currently not available for public use. If you are interested in receiving an iDialogs account, please request an invite. If you are interested in evaluating iDialogs, please contact us for more information.

How can I recover my iDialogs account?

Account Recovery

iDialogs uses your email address as your login. If you can remember your email address but not your password, please use the forgot your password link. If you cannot remember the email address you used to register, please contact us and we can assist you.

How can I recover my iDialogs password?

Account Recovery

Go to the login screen and click the forgot your password link. You will receive an email with a secure link allowing you to reset your password. If you do not receive an email, please check your spam folder.

Does iDialogs have a mobile app?

Office

iDialogs has both an iOS (iPhone & iPad) and an Android app. You must have an existing account to be able to use the app.

Download iOS application

Download Android application

How much data does the iDialogs app use?

Office

The iDialogs app has been optimized to efficiently use your data connection. Initial download and setup should be around 15-25 megabytes (MB). Regular usage (logging a few events, checking messages, viewing a graph) will run under (5MB) per day. Normal data usage fees from your carrier applies. Your exact usage will vary. If you are concerned about your data usage we recommend you use a WiFi connection.

Does iDialogs run in the background while I am not using it?

Office

The standard version of the iDialogs app does not run in the background. The Pro version of the iDialogs app can sync in the background with HealthKit if you granted iDialogs permission. The enterprise version of the iDialogs app can track your location in the background if you granted iDialogs this permission. If your app does not explicitly say "Pro" or "Enterprise" you are using the standard version.

Should I use the iDialogs website or the app from my phone?

Office

We recommend you download the iDialogs application for iPhone and Android phones. If you do not want to download the application or your device does not support it, you may go to idialogs.com for an optimized mobile experience. For tablets, we recommend you use your browser to go to idialogs.com.

What is an organization?

Edmonton Panel

An organization represents the network of patients, healthcare providers, and administrators within you a medical institution. Individuals may connect to organizations to better access care from an institution as opposed to individual doctors. For more info, please see Intro To Organizations.

How do I set-up an organization?

Edmonton Panel

Once an individual has signed up for iDialogs and is assigned the role of an organization manager, an organization will automatically be created. The manager will have the ability to edit organization information, upload the organization's logo, customize settings, and add members to the organization.

How do I add users to an organization?

Edmonton Panel

Organization managers have the ability to add members to an organization from the manage members page. Please see Member Management.

How do I assign roles to users within an organization?

Edmonton Panel

As an organization manager, you have the ability to assign roles to any user in your organization. Please see Member Management for more details.

What are visibility rules within an organization?

Edmonton Panel

Visibility rules control how data is shared within an organization. Simple settings allow any user with the appropriate role to access any set of data or functionality. Fine grained permissions allow you to restrict data visibility to individuals or teams. Please see the help section for more details. [ADD LINK]

Can I share data with a user outside my organization?

Edmonton Panel

Yes, you may add individuals to your account via the share tab to grant ongoing access. You may share content with a user outside of their network on a one-time basis as well. For example: you may share a single report by providing an email address of the recipient.