iDialogs Introduction


The iDialogs Maps solution is a companion tool for scheduling at the Hospice of Dayton Care Center. The goal of the program is to enhance the interaction, scheduling, and efficiency of dispatchers and mobile providers.

Dispatchers will use iDialogs Maps to assign care requests and to watch available providers as they travel to patient appointments.

Providers will download the iDialogs Mobile App onto their phones and update the status of specific care requests throughout each shift so Dispatchers can follow their progress on the map.

iDialogs Maps  works on the following browsers and operating systems.

  • Google Chrome, Safari, and Firefox
  • Internet Explorer can be used but is not recommended
  • Apple iOS 9.0 or later (mobile app)
  • Android OS 5.0 (Lollipop) or later



Providers inform the system about whether they are ready to be dispatched to a patient by setting their status in the iDialogs Mobile App to Available

For dispatchers, iDialogs Maps displays the location of available providers and the location of the patient requesting a visit. The predicted time to reach the patient is shown for each provider. The dispatcher can then select the provider who will arrive soonest. 

Once a provider is chosen, the dispatcher follows the provider's travel to the patient on the map.

Upon arrival at the patient’s location, the provider logs the arrival time using the app by selecting the Start Care option.

When the visit is completed, the provider updates the status accordingly and the completion time is logged using the app. The provider can then begin charting. When the provider sets status back to Available, the dispatcher’s screen shows the provider as free for assignments. 

For each care request, a summary report will be available that lists the provider chosen, the length of time for the provider to reach the patient, the distance traveled, the distance saved, and the visit time. This information will help your organization deliver quality service to patients, improve the communication between dispatchers and providers, and save time and money in the process.

Note: these reports will be completed in future releases.