iDialogs is committed to protecting the confidentiality of User information. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of each User’s personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a TLS-secured communication channel which is encrypted and protected with digital signatures. All personally identifiable information is also encrypted when stored on our server. We employ the highest level of encryption technology commercially available (AES-256).
We limit iDialogs employees' access and ability to enter or view information based upon their role. Firewalls, passwords, encryption, and audit trails are further used to safeguard User information. We identify the records released and note the time and date of access each time a user accesses the iDialogs software.
User’s username and password provide authentication to the software and are stored in an encrypted database with passwords stored via one-way, irreversible hashing. As a User, your role in maintaining the security of your information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.
iDialogs collects location data when the app is running in the foreground (app open and on-screen) or background (when the app is closed) of User’s mobile device. We collect precise or approximate location data from User’s mobile devices if they enable us to do so. Location data is used to locate care providers for the purpose of care appointment logistics.
We do not sell, trade, or rent User’s personal identification information to others.
We do share User’s information with others such as User’s healthcare provider or family members if and only if User explicitly directs us to do so. In such cases, we share information in a secure and encrypted fashion that protects the information from other unauthorized parties. User can revoke such directions at any time at User’s discretion.
We may use information provided by Users about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the services of the Site.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers. This data will first undergo rigorous de-identification consistent with the Safe Harbor method and expert determination.
We may communicate with User by email, instant messaging or other means in order to respond to a customer service request, provide notification of system maintenance times, request feedback related to the system's performance or alert Users to some other relevant item of information. Other than the use of the User’s email address, we will not include any personally identifiable information in such communications.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site; such as the operating system and the Internet service providers utilized and other similar information.
We may use information in the aggregate and with personally identifiable information removed to understand and improve services and resources provided on our Site.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use this Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
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This document was last updated on June 07, 2021.